These apprenticeships equip learners with skills required high-growth areas such as AI business analysis and project work.
The Artificial Intelligence (AI) & Automation Practitioner Apprenticeship is ideally suited for individuals looking to develop skills in implementing AI and automation solutions to improve business processes and efficiency. This can include roles such as Automation Specialists, Digital Transformation Coordinators, Operations Leads and individuals responsible for improving workflows within their organisation.
This qualification is suited for individuals who are:
Motivated to use AI and automation tools to improve efficiency and productivity within their organisation;
Keen to identify opportunities for process improvement and implement digital solutions;
And would like to achieve a recognised qualification in AI and automation.
Our courses are delivered by experienced tutors and are designed to support both the apprentice and employer, ensuring practical application of learning in the workplace.
This apprenticeship focuses on developing the knowledge and skills required to identify, design and implement automated workflows and AI solutions across business functions, improving efficiency, accuracy and productivity.
During your qualification you will also receive ongoing support, access to learning resources and guidance to help you successfully complete your apprenticeship and progress within your career.
Please note funding for this qualification is subject to eligibility criteria and employer requirements.
Duration: 18 months training plus End-Point Assessment.
Artificial Intelligence (AI) and Automation Practitioner Level 4An apprenticeship in Business Analysis is well suited for aspiring professionals or early career practitioners who wish to analyse business processes and support meaningful organisational change. Business Analysts work closely with stakeholders across the organisation to identify opportunities for improvement and deliver solutions that enhance performance, efficiency and digital capability.
This apprenticeship is designed for individuals in roles focused on business change, digital development or operational improvement. Typical job areas include Business Analysis, Junior or Associate Business Analysis, Change Analysis, Requirements Analysis and Digital Improvement roles.
During the programme, learners will develop core skills in communication, stakeholder engagement, modelling, documentation and analytical thinking. They will gain a strong understanding of best practice frameworks that support effective business analysis and digital transformation. Learners will be equipped to operate confidently across both business and technology teams.
Our expert Deere Apprenticeship tutors will guide the Business Analyst learner journey, supporting the development of new behaviours, techniques and professional competencies that will help drive real business improvement.
Typical job titles: Business Analyst, Junior Business Analyst, Change Analyst, Requirements Analyst, Digital Improvement Analyst.
Entry requirements: The entry requirements for this apprenticeship will be decided by each employer. A suitable level of English, mathematics and interest in digital or business change roles is recommended.
Duration: This apprenticeship will typically take 18 months to complete followed by the End Point Assessment.
Professional recognition: BCS, The Chartered Institute for IT, for the Register of IT Technicians (RITTech) level.
Business Analyst Level 4The Associate Project Manager Apprenticeship is ideally suited for individuals looking to develop their skills in managing and delivering projects across a range of sectors. This can include roles such as Project Support Officers, Project Coordinators, Junior Project Managers and those responsible for contributing to project delivery within their organisation.
This qualification is suited for individuals who are: Motivated to develop their project management knowledge, skills and behaviours to support successful project outcomes; Keen to contribute to the planning, organisation and delivery of projects within their organisation; And would like to achieve a recognised qualification in project management.
Our courses are delivered by experienced tutors and are designed to support both the apprentice and employer, ensuring practical application of learning in the workplace.
This apprenticeship aligns with the following professional recognition: the Association for Project Management (APM), supporting progression towards professional membership.
During your qualification you will also receive ongoing support, access to learning resources and guidance to help you successfully complete your apprenticeship and progress within your career.
Please note funding for this qualification is subject to eligibility criteria and employer requirements.
Duration: 24 months training plus End-Point Assessment.
Associate Project Manager Level 4Improvement Technicians are responsible for the delivery and coaching of improvement activity within an area of organisational responsibility, often associated with Lean and Six Sigma methodologies. Improvement Technicians can be found across all industry sectors and functions. Typically, Technicians work as a member of an operational team to resolve problems; preventing re-occurrence, engaging others in issues affecting them and to support the improvement of performance.
Typical activities include:
Engaging team members in the identification of improvement opportunities and relevant countermeasures and controls;
Initiating and facilitating improvement activities through to confirmed resolution;
Providing local expertise in business improvement methods and basic tools to team
Typical job titles: Business Improvement Co-ordinator, Continuous Improvement Executive, Process Technician, Operational Excellence/ Lean Engineer, Lean Six Sigma Yellow belt and Quality Control Analyst.
Duration: the apprenticeship will take a minimum of 18 months to complete including the end point assessment.
Entry Requirements: Individual employers will set their own entry requirements.
Improvement Technician Level 3These apprenticeships build skills in business support, customer service and business operations.
An apprenticeship in Business Analysis is well suited for aspiring professionals or early career practitioners who wish to analyse business processes and support meaningful organisational change. Business Analysts work closely with stakeholders across the organisation to identify opportunities for improvement and deliver solutions that enhance performance, efficiency and digital capability.
This apprenticeship is designed for individuals in roles focused on business change, digital development or operational improvement. Typical job areas include Business Analysis, Junior or Associate Business Analysis, Change Analysis, Requirements Analysis and Digital Improvement roles.
During the programme, learners will develop core skills in communication, stakeholder engagement, modelling, documentation and analytical thinking. They will gain a strong understanding of best practice frameworks that support effective business analysis and digital transformation. Learners will be equipped to operate confidently across both business and technology teams.
Our expert Deere Apprenticeship tutors will guide the Business Analyst learner journey, supporting the development of new behaviours, techniques and professional competencies that will help drive real business improvement.
Typical job titles: Business Analyst, Junior Business Analyst, Change Analyst, Requirements Analyst, Digital Improvement Analyst.
Entry requirements: The entry requirements for this apprenticeship will be decided by each employer. A suitable level of English, mathematics and interest in digital or business change roles is recommended.
Duration: This apprenticeship will typically take 18 months to complete followed by the End Point Assessment.
Professional recognition: BCS, The Chartered Institute for IT, for the Register of IT Technicians (RITTech) level.
Business Analyst Level 4Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike, from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.
The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.
The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.
Typical job titles: Purchasing Administrator, Engineering Administrator, Planning Administrator, Site Coordinators, Administrators (relevant to business scope).
Duration: The apprenticeship will typically take between 12 and 18 months to complete.
Qualifications: Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment.
Link to Professional Registration: Not applicable.
Entry requirements: Entry requirements will be a matter for individual employers.
Business Administrator Level 3The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environments including contact centres, retail, webchat, service industry or any customer service point.
Duration: The apprenticeship will typically last 20 months
Qualifications: Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment.
Link to Professional Registration: Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management
Entry requirements: Any entry requirements will be a matter for individual employers.
Customer Service Specialist Level 3The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.
Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include face-to-face, telephone, post, email, text and social media.
Duration: The apprenticeship will typically last 15 months.
Qualifications: Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.
Link to Professional Registration: Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
Entry requirements: Any entry requirements will be a matter for individual employers.
Customer Service Practitioner Level 2These programmes support core operational functions and workplace safety competency.
In their daily work, an employee in this occupation interacts with a range of stakeholders across a number of organisations and professions. Warehousing Supervisors would lead a team which would vary in size depending on the organisation and have regular engagement with external customers and third-party agents. In larger organisations the roles would have regular communication with internal functions such as Accounts and HR. In smaller organisations Warehousing Supervisors may carry out some of the everyday task’s accounting and human resource activities.
At this level Warehouse Supervisors are integral to successful daily operations in a fast paced and varied environment.
An employee in this occupation will be responsible for applying their knowledge and expertise to managing their own work with a high level of autonomy and leading a team to effectively and efficiently deliver departmental and organisational objectives. Warehouse supervisors have to keep up to date with recent transport regulations and legislation as well as having an awareness of best practice warehousing operations to ensure compliant, secure and safe working within the organisations policy and procedures.
Warehouse Supervisors specialise in either transport operations or warehouse operations however there are many shared skills across both of these specialities. This Apprenticeship Occupational Standard takes a core and options approach. All apprentices will complete the core and must select the one most appropriate option to their role from the transport or warehouse supervisor route.
Typical job titles: Senior warehouse operative, Warehouse manager, Warehouse supervisor
Duration: The apprenticeship will typically last 15 months
Qualifications: Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment.
Link to Professional Registration: Not applicable
Entry requirements: Any entry requirements will be a matter for individual employers.
Warehouse Operations Supervisor Level 3Supply Chain is at the heart of every business, efficient supply chains are the foundations of success – it is a system of organisations, people, activities, information and resources involved in moving products or services from supplier to customer. It may include the transformation of natural resources, raw materials and components into a finished product.
Effective and dynamic supply chains are particularly important in fast moving consumer goods (FMCG) sectors, for example food & drink, retail or consumables, where products have one or more of the following characteristics: high volume, fast turnover and frequently purchased. FMCG have a short shelf life, either as a result of high consumer demand or because the product deteriorates rapidly. In contrast, durable goods or major appliances such as kitchen appliances are generally replaced over a period of several years. Supply chain functions include procurement, forecasting, planning manufacture, customer service and logistics.
They have a comprehensive understanding of the entire supply chain, are responsible for their impact on each function and strive to deliver the best value for their business and customer. Due to the high number of interactions both within and outside of the business, they need strong relationship building, influencing, stakeholder management and communication skills alongside sound analytical, information technology and numeracy skills, with an ability to work in a fast paced environment with frequently changing requirements.
FMCG Supply Chain Practitioners will work in one or more supply chain functions. Typical duties could include forecasting customer demand as a Junior Demand Planner, liaising with the factories schedule production as a Junior Supply Planner, processing orders as a Customer Service Operative and working with hauliers and Distribution Centres as an Assistant Transport Planner.
This apprenticeship has been designed by employers to ensure that new entrants and those interested in progressing their career, have an opportunity to develop the right skills, knowledge, and behaviours. It is an excellent way of developing these skills while learning and gaining experience at work. At the end of the programme apprentices will be able to: prioritise the flow of FMCG products or service, use continuous improvement techniques to improve supply chain performance, analyse large amounts of data to identify key trends and themes that affect the FMCG supply chain, and identify, manage, and escalate risks to the business.
Duration: Typical duration 15 months for new entrants.
Entry requirements: Employers will set their own criteria, but typically an entrant to this apprenticeship will already have achieved a minimum of Level 2 in English and Maths. Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment for this apprenticeship.
Supply Chain Practitioner (FMCG) Level 3The broad purpose of the occupation is to handle goods safely in and out of the storage facility. This will involve the unloading of goods from lorries, trains, ships or planes, the identification and checking of the product and then putting it away in a storage location. Operatives will pick products from storage locations to satisfy customer orders. Some products may require repackaging prior to assembly for despatch. All orders will be checked and loaded on to the relevant form of transport allocated for delivery. Warehouse Operatives will typically work in large buildings and often have a shift working pattern in order to provide a twenty-four-hour operation. A driving licence is not an absolute necessity but may be preferable for access to Distribution Centres, located on out-of-town Industrial Estates where public transport may not be available for shift start and finish times.
In their daily work, an employee in this occupation interacts with team Leaders and Warehouse Supervisors, Stock Control Administrators, Incoming Delivery Drivers, Outgoing Delivery Drivers, Customers making collections, Data Management Assistants, Sales and Marketing representatives, Planners and Project Managers, Buyers and Procurement Managers. A Warehouse Operative will be supervised by a Team Leader, Warehouse Supervisor or Shift Manager.
An employee in this occupation will be responsible for the safe handling of goods and the accuracy of putting stock away in the correct locations and the accuracy of picking products in accordance with the orders received. This may include the packing of goods and ensuring product is not damaged. In a small operation they may be responsible for the whole process of incoming goods, storage and outgoing orders. They may be required to operate different forms of mechanical handling equipment such as forklift trucks, cranes, pallet trucks and reach trucks. They should operate all equipment in a safe manner and be aware of any specific regulations which may apply to the products handled.
Typical job titles: Forklift truck operator, Picker, Store person, Warehouse assistant, Warehouse operative, Warehouse person
Duration: The apprenticeship will typically last 15 months
Qualifications: Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.
Link to Professional Registration: Not applicable
Entry requirements: Any entry requirements will be a matter for individual employers.
Supply Chain Warehouse Operative Level 2The SHE Technician will be able to work in organisations of varying size and industry; the role could be based in one location or may involve travel across a range of contracts. The role will be providing advice to others on how to work without harming themselves or others. The Technician will work with the management and delivery team of the organisation to advise on the statutory health, safety and environmental requirements as they affect the company’s operations. They will assist the management team in ensuring that the legal and company SHE requirements are implemented. The SHE Technician will assist to develop, review and check on the implementation of safe systems of work, deliver training (e.g. toolbox talks & inductions), investigate incidents, analyse data and present findings to the management team. The SHE Technician will engage with all aspects of the organisation to support the embedment of a culture that ensures everyone is able to return to their family and friends unharmed every day whilst also protecting and enhancing the global land, air and water resources for future generations. This will be achieved by inspiring and influencing others to see the benefit of working responsibly, understanding the legal framework and showing how safety, health and environmental management can enhance operational activities.
Duration: The apprenticeship will typically last 16 months
Qualifications: Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment.
Link to Professional Registration: Upon completion learners will be able to join the Institution of Occupational Safety and Health (IOSH) at Tech IOSH level.
Entry requirements: Any entry requirements will be a matter for individual employers.
SHE TechnicianImprovement Technicians are responsible for the delivery and coaching of improvement activity within an area of organisational responsibility, often associated with Lean and Six Sigma methodologies. Improvement Technicians can be found across all industry sectors and functions. Typically, Technicians work as a member of an operational team to resolve problems; preventing re-occurrence, engaging others in issues affecting them and to support the improvement of performance.
Typical activities include:
Engaging team members in the identification of improvement opportunities and relevant countermeasures and controls;
Initiating and facilitating improvement activities through to confirmed resolution;
Providing local expertise in business improvement methods and basic tools to team
Typical job titles: Business Improvement Co-ordinator, Continuous Improvement Executive, Process Technician, Operational Excellence/ Lean Engineer, Lean Six Sigma Yellow belt and Quality Control Analyst.
Duration: the apprenticeship will take a minimum of 18 months to complete including the end point assessment.
Entry Requirements: Individual employers will set their own entry requirements.
Improvement Technician Level 3Focused on strategic leadership and organisational influence.
The Senior Leader Apprenticeship is ideally suited for middle and senior level leaders moving into a more senior or strategic manager role. This can include a mix of management roles such as Senior Managers, General Managers, Section and Department Leaders, Executives, Directors, Partners, COO’s, CFO’s, CEO’s and CIO roles.
This qualification is suited for leaders who are:
Motivated to apply new skills and behaviours to increase their organisational impact and work related improvements;
Have a desire to develop their leadership skills and behaviours to make an impact on their organisation and personal goals;
And would like to achieve a certified qualification.
Our courses are accredited by the Institute of Leadership and Management (ILM) and you can build on your own development by selecting the individual units that support your needs.
This apprenticeship aligns with the following professional recognition: Chartered Management Institute for Chartered Manager (Mgr MCMI) or Chartered Fellow (Mgr FCMI) individual member grade and The Institute of Leadership for Management for Fellow member grade (FIoL).
During your qualification you will also receive complimentary access to The Institute of Leadership’s studying membership with access to research, knowledge as well as professional membership.
Please note funding for this qualification is available up to the age of 22 years old and up to 24 years old if Educational Health is in place.
Duration: 18 months training plus 5 months for the end point assessment.
Senior LeaderIn their daily work, an employee in this occupation interacts with a range of stakeholders across a number of organisations and professions. Warehousing Supervisors would lead a team which would vary in size depending on the organisation and have regular engagement with external customers and third-party agents. In larger organisations the roles would have regular communication with internal functions such as Accounts and HR. In smaller organisations Warehousing Supervisors may carry out some of the everyday task’s accounting and human resource activities.
At this level Warehouse Supervisors are integral to successful daily operations in a fast paced and varied environment.
An employee in this occupation will be responsible for applying their knowledge and expertise to managing their own work with a high level of autonomy and leading a team to effectively and efficiently deliver departmental and organisational objectives. Warehouse supervisors have to keep up to date with recent transport regulations and legislation as well as having an awareness of best practice warehousing operations to ensure compliant, secure and safe working within the organisations policy and procedures.
Warehouse Supervisors specialise in either transport operations or warehouse operations however there are many shared skills across both of these specialities. This Apprenticeship Occupational Standard takes a core and options approach. All apprentices will complete the core and must select the one most appropriate option to their role from the transport or warehouse supervisor route.
Typical job titles: Senior warehouse operative, Warehouse manager, Warehouse supervisor
Duration: The apprenticeship will typically last 15 months
Qualifications: Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment.
Link to Professional Registration: Not applicable
Entry requirements: Any entry requirements will be a matter for individual employers.
Warehouse Operations Supervisor Level 3
